1. Introduction
This Refund Policy explains how Aalee Private Limited (“Aalee”, “we”, “us” or “our”) handles refunds, cancellations and billing adjustments for paid access to Workforce Manager and related services (the “Service”).
Because the Service is software delivered electronically, this policy is written for digital subscriptions rather than physical goods. By purchasing a paid plan you agree to this policy in addition to our Terms and Conditions and Privacy Policy.
2. What you are paying for
Workforce Manager is a cloud-based platform. On successful payment, access to the subscribed plan is provisioned to your organisation. There is no physical shipment, delivery or return.
Fees cover software licensing, platform usage, the features included in your selected plan, and service availability for the billing period you choose.
3. Free trials
We may offer a free trial for certain plans. During an active trial you are not charged unless you upgrade, or the trial converts to a paid subscription under the terms shown at signup.
- If you cancel before the trial ends, no payment is due and no refund applies.
- If you are charged after a trial, that charge relates to the start of your paid subscription period.
- Trial eligibility, duration and included features may vary by plan.
4. Subscription billing
Paid subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. By subscribing you authorise us and our payment processors to charge the applicable fee, taxes and any add-ons linked to your account.
- Monthly plans are billed every month on a recurring basis.
- Yearly plans are billed once for the full annual term.
- Prices, plan features and billing cycles are shown at checkout and in your billing settings.
5. Refund eligibility
Refunds may be considered in the following circumstances:
- First-time paid subscription. If you are a new paying customer and request a refund within 7 days of your initial purchase, we may issue a full refund, provided paid features have not been used materially beyond reasonable evaluation — for example extensive usage, high-volume exports or organisation-wide rollout.
- Duplicate or erroneous charges. If you were billed twice for the same period, or charged because of a confirmed billing error on our side, we will refund the duplicate or incorrect amount.
- Service unavailability. If a verified technical fault on our platform prevented access for a sustained period during your paid term, we may offer a partial refund or account credit at our discretion.
- Unauthorised transactions. If you believe a charge was made without your authorisation, contact us promptly. Verified unauthorised charges are refunded in line with the applicable payment network rules.
All requests are reviewed case by case. Submitting a request does not guarantee approval.
6. Non-refundable situations
The following are generally not eligible for a refund:
- Fees for billing periods that have already started and during which you had active access.
- Partial-month or partial-year refunds after cancellation, except where required by applicable law.
- Renewal charges where the subscription was not cancelled before the renewal date.
- Add-ons, one-time setup fees, custom integrations or professional services once work has commenced.
- Accounts suspended or terminated for breach of our Terms and Conditions or misuse of the platform.
- Requests made after the eligibility window has passed, unless we determine an exception is warranted.
7. Cancellations
You may cancel at any time from your billing settings or by contacting support. Cancellation stops future renewals; it does not by itself entitle you to a refund for the current billing period.
- After cancellation you normally keep access to paid features until the end of the current billing period.
- Once that period ends, the account may revert to a free or limited tier.
- Deleting an account does not cancel an active subscription. Cancel billing separately to avoid future charges.
8. How to request a refund
Email support@aalee.ai with:
- Account email address and organisation name
- Plan purchased
- Date and amount of the charge
- Transaction or invoice reference, if available
- A brief reason for the request
We aim to acknowledge requests within 2 business days. Approved refunds are returned to the original payment method; depending on your bank or card issuer it may take 5–10 business days, or longer in some regions, to appear on your statement.
9. Chargebacks and payment disputes
Please contact us before raising a chargeback with your bank or payment provider. A chargeback against a valid subscription charge may result in suspension of the account while the dispute is investigated. We may provide transaction records and usage logs to payment processors in order to respond to a dispute.
10. Plan changes and downgrades
On upgrade you may be charged a prorated amount or the full difference, depending on the billing rules shown at checkout. Downgrades normally take effect at the end of the current billing period. Plan changes do not automatically qualify for a refund unless stated during the change or required by applicable law.
11. Changes to this policy
We may update this Refund Policy to reflect changes in our products, billing practices or legal obligations. The “Last updated” date above shows when it was last revised. Continued use of paid services after an update constitutes acceptance of the revised policy for future transactions.
12. Contact
For refund requests, billing questions or cancellation help, email support@aalee.ai or use the contact form.